Loyalty Card Terms and Conditions

These Terms and Conditions apply to your Llanelly House loyalty and gift card and govern the relationship between Plas Llanelly House ("we" or "us") and you. Use of your PLas Llanelly House Loyalty Card will constitute acceptance of these Terms and Conditions. These terms and conditions override any statements on your Plas Llanelly House Card if they are different. You must therefore read them carefully. Please print a copy of these Terms and Conditions for your records.

If there is anything you do not understand, please contact us on 01554772857 or emails us at bookings@llanellyhouse.org.uk

The Plas Llanelly House Loyalty Card enables you to earn points on certain purchases. 

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Obtaining your Plas Llanelly House Loyalty Card

You can obtain a Plas Llanelly House Loyalty Card free of charge from Llanelly House. Your Plas Llanelly Loyalty Card is issued by, and remains the property of, Plas Llanelly House, 3 Bridge Street, Llanelli, South Wales, SA153UF. 

Using your Plas Llanelly House Loyalty Card

Your Plas Llanelly House Loyalty Card is not a credit card, charge card or debit card. You cannot transfer your Plas Llanelly House Loyalty Card or any stored points on it to any other person. 

Earning and redeeming points

A Plas Llanelly House Loyalty Card can only be registered in the name of an individual. Only one card may be registered in the name of each individual.

Points can only be earned at the time of purchase and only if the Plas Llanelly House Loyalty Card is presented at the time of payment. You will earn five points for every £1.00 spent. You can check the points balance on your loyalty card any time at Llanelly House. We will keep a record of previous transactions to ensure that this balance is correct at all times.

The Plas Llanelly House Loyalty Card cannot be used in conjunction with any discount or privilege card whether issued by us or by any third party.

Points have no cash value. Redeemed points cannot be used again. Points can only be earned, held and redeemed as set out in these Terms and Conditions. Any points obtained or used otherwise than in accordance with these Terms and Conditions will be invalid and cannot be redeemed.

Points are personal to the individual card holder and cannot be pooled with points earned by another individual and redeemed together.

We may, on notifying you, forfeit all accrued points, and/or suspend your right to collect and/or redeem points if you are in breach of these Terms and Conditions, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us or your Plas Llanelly House Loyalty Card, or if you supply false or misleading information.

You may only redeem points against purchases made in Llanelly House. Each point equals one pence when redeemed against a purchase. You must have sufficient points to pay for a purchase if you wish to redeem points. You may make part payment for a purchase using redeemed points. Points cannot be earned to the extent that a purchase is made with redeemed points. 

Expiry and Cancellation

Your Plas Llanelly House Loyalty Card does not have an expiry date. However, points are valid for a period of one year from the date they are accrued. We reserve the right to remove any points from your Plas Llanelly House Loyalty Card which are more than one year old.

Expired points cannot be transferred to a new card or redeemed or reinstated.

You have the right to cancel your Plas Llanelly House Loyalty Card at any time by returning it to Customer Services. If you cancel your Plas Llanelly House Loyalty Card you will lose the right to redeem all unused points. If you wish to cancel your Card you must contact the front of house team on 01554 772 857 or email bookings@llanellyhouse.org.uk

Registering your Plas Llanelly House Loyalty Card

To protect the points on your Plas Llanelly House Loyalty Card from loss, theft or damage you can register your Plas Llanelly House Loyalty Card by following the instructions here.

If you need to change any of the details you have registered with your Plas Llanelly House Loyalty Card, please contact our front of house team by telephone on 01554 772 857 between the hours of 9.00 am and 5:00 pm on Monday to Friday, by e-mail at bookings@llanellyhouse.org.uk. It is your responsibility to notify us of any changes to your details. 

Loss, theft, damage

You should treat your Plas Llanelly House Loyalty Card like cash in a wallet. If you lose your Plas Llanelly House Loyalty Card or if it is stolen you may lose any points you have earned in the same way as if you lost your wallet. If you have registered your Plas Llanelly House Loyalty Card you should immediately report any loss, theft, fraudulent or unauthorised use of your Plas Llanelly House Loyalty Card to the front of house team on 01554 772 857 or email bookings@llanellyhouse.org.uk.

In the event of loss, theft, fraud or other unauthorised use of your Plas Llanelly House Loyalty Card, or if your Plas Llanelly House Loyalty Card is damaged or malfunctions, we may, at our sole discretion, replace your Plas Llanelly House Loyalty Card and transfer any points stored on it to a replacement card. Circumstances in which we may determine, in our sole discretion, that we will not replace your Plas Llanelly House Loyalty Card include those where we reasonably believe that the notified incident has been caused by your wilful breach of these Terms and Conditions or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct.

If we agree to replace your Plas Llanelly House Loyalty Card, a replacement card will be delivered to your registered home address, usually within 14 days of you first notifying the front of house team of the incident.

Replacement cards will be posted to your registered home address only. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Plas Llanelly House Loyalty Card which you have reported lost or stolen, you must notify the front of house staff immediately. 

Complaints procedure

Complaints regarding any element of the Plas Llanelly House Loyalty Card service should be sent in writing or by email to Plas Llanelly House Cyf, 3 Bridge Street, Llanelli, South Wales, SA153UF or bookings@llanellyhouse.org.uk. All complaints will be subject to the Plas Llanelly House Complaints Procedure which will be provided to you on your request. 

Compensation

Points earned on your Plas Llanelly House Loyalty Card are not covered by any compensation scheme. 

Customer Services

If you need assistance or if you have any enquiry relating to your Plas Llanelly House Loyalty Card, you can use the contact us facility on the Plas Llanelly House website or you can contact the front of house team by telephone on 01554 772 857 between the hours of 9.00am and 5:00pm on Monday to Friday, or by e-mail at bookings@llanellyhouse.org.uk

Data protection and privacy

If you register your Plas Llanelly House Loyalty Card you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

The Plas Llanelly House Privacy Policy (available on our website) will apply whenever you provide us with personal information, and is incorporated by reference into these Terms and Conditions. Except as required by law, or in accordance with these Terms and Conditions and the Plas Llanelly House Privacy Policy, your personal information will not be passed to any other persons without your permission. 

Liability of Plas Llanelly House Cyf

Plas Llanelly House Cyf shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. 

Variation

We reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the Plas Llanelly House Card program on reasonable notice. The Terms and Conditions applicable to the use of a Plas Llanelly House Loyalty Card shall at any time be the terms and conditions published on the Llanelly House website and your continued use of a Plas Llanelly House Loyalty Card shall constitute your acceptance of such terms and conditions. 

Assignment

We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Plas Llanelly House Cyf. If we assign the benefit of these Terms and Conditions, your rights will not be affected. 

Governing law

These Terms and Conditions are governed by English law. 

Donations

Donations made to the Carmarthenshire Heritage Regeneration Trust go directly towards supporting and enhancing Welsh historic sites through conservation, restoration and educational projects.

Making a Donation

Sponsoring

Sponsorship has real benefits for both our charitable work and for the companies that sponsor us. By supporting the projects you are helping to ensure that activities can happen. 

Sponsoring a Project

Volunteering

We have a number of volunteer roles available.

Volunteer

Accessibility

Llanelly House is over 300 years old and some floors are uneven and staircases steep – please contact our team to ensure your specific needs and requirements are met. Llanelly House has a lift onsite to ensure full accessibility to all floors.

+44 (0) 1554 772 857   bookings@llanellyhouse.org.uk

Partners and Funders
  • Carmarthenshire Heritage Regeneration Trust
  • Lottery Funded
  • European Regeneration Development Fund
  • Llanelli Town Council
  • Carmarthenshire County Council
  • The Architectural Heritage Fund
  • Cadw